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Refunds & Returns

We want you to love your jewellery. If something isn’t right, here’s how we can help.

Return window

You have 14 days from receiving your order to request a return on eligible items.

Eligibility for returns

To qualify for a return, your item must be:

  • In the same condition you received it
  • Unworn and free from signs of wear
  • In the original packaging
  • Accompanied by your order details as proof of purchase

Please contact us before sending anything back. Items returned without authorisation may not be accepted.

How to request a return

  1. Email mail@hellcatjewellery.com within 14 days of delivery.
  2. Include your order number, the item(s) you wish to return, and the reason for return. Photos help speed up the process.
  3. We’ll confirm eligibility and send you the return address and packing instructions.

Damages or wrong items

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and arrange a repair, replacement, or refund as appropriate under the Consumer Rights Act 2015.

Items that can’t be returned

  • Made-to-order items (including rings made in your size)
  • Bespoke or custom designs
  • Personalised items (e.g., engraving, special finishes)
  • Earrings (for hygiene reasons)
  • Gift cards or digital products

If you are unsure whether your item is eligible, please contact us before ordering or returning.

Exchanges

Ready-to-ship items can be exchanged if returned within 14 days in unworn condition and original packaging. Customers cover return postage costs unless the item is faulty.

Refunds

Once we receive and inspect your return, we’ll confirm approval by email. Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund (typically 3–10 working days).

If you used a “Buy Now, Pay Later” service (e.g., Clearpay), your refund will be processed through that provider according to their terms.

If more than 15 business days have passed since your refund was approved, please contact us at mail@hellcatjewellery.com.

Return shipping

Unless the item is faulty or we made an error, return postage costs are the customer’s responsibility. We recommend a tracked, insured service as you are responsible for the item until it reaches us.

This policy does not affect your statutory rights under UK law.