Skip to main content

How Can I Return a Product?

Please contact sales@hellcatjewellery.com before returning any items.

Any refunds / exchanges are at the discretion of Hellcat.

Opened earrings can not be returned or exchanged.

All rings are made to order, making them exempt of exchanges and refunds.


If you have received a faulty item, or a fault appears with the item within 1 month of your purchase date, please contact the email above to arrange a replacement or repair. Please note that Hellcat will have the final say on whether the item is faulty.

 For any additional queries or repairs email: sales@hellcatjewellery.com

⸸ UK: £7 - Sent via Royal Mail 24hour Tracked OR Special Delivery
⸸ Europe: £10 
⸸ Worldwide: £15
⸸ International shipping is sent via Royal Mail tracked service, we will provide you with all the tracking details, estiated delivery time 5 - 7 working days.
⸸ Please note that items purchased outside of the UK may be subject to customs duty or tax and whilst items are marked as “gift” your country may still impose a customs charge that Hellcat Jewellery is not accountable for.
Any dates quoted for delivery of the goods are approximate based on information provided by our couriers and Hellcat Jewellery shall not be liable for any delay on deliveries.
How long will it take to get my order?

⸸ If the item is marked ready to ship, orders are dispatched within 2 working days.
⸸ If your order contains ready to ship and made to order items, your order will be dispatched together and processing time fall in the made to order timescales.
⸸ Our jewellery is made to order, each item has the estimated processing time in the product description, we always aim to dispatch before or within this time period, occasionally we may have unexpected delays, in this event please be patient, we haven't forgotten about you.
⸸ For custom orders please allow up to 6 – 8 weeks for production of your order. 
⸸ If your a last minute larry ordering for a special occasion and need your item for a specific date please email first.No promises but if we can whip up some wizardery, we will try to accommodate where possible.

 

WHAT IS CLEARPAY?

Clearpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments made every 2 weeks without any interest.

HOW DO I USE CLEARPAY?

Just shop Toxico and checkout as usual. At checkout, choose Clearpay as your payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – it’s that easy! Please note, all items in your shopping bag must be eligible for Clearpay, and the bag value must be between £10 and £1000.

CAN I USE CLEARPAY IF I’M AN INTERNATIONAL CUSTOMER?

Clearpay is currently only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.

HOW DOES THE CLEARPAY SCHEDULE WORK?

All Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

WHAT IF I CAN’T PAY A CLEARPAY INSTALMENT?

If funds are not available at the time the automatic payment is due, you will be charged an £6 late payment fee by Clearpay. An additional £6 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Clearpay Terms of Use here.

WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY?

Clearpay orders are delivered within our usual delivery timeframes like any order from Toxico. Free standard delivery is available for orders over £50. Please visit our delivery page for more info.

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE CLEARPAY TRANSACTION?

Yes, your bag value must be between £10 and £1000 to use Clearpay at Toxico.

HOW DO I RETURN OR EXCHANGE AN ITEM WITH CLEARPAY?

Clearpay returns follow our standard return process. Please note, refunds for Clearpay will be refunded from Toxico to Clearpay. As soon as the refund is processed it will drop into your Clearpay online account. Have more questions about Clearpay returns? Go to help.clearpay.co.uk.

WHERE CAN I FIND OUT MORE ABOUT CLEARPAY?

Your payment schedule will be emailed to you. If funds are not available at the time an automatic payment is due, you will be charged a late fee of £6. If left unpaid an additional seven days, another fee of £6 will be charged. However, total late fees will not exceed £36 or 25% of the total order (the lesser amount). More info can be found at https://help.clearpay.co.uk/hc/en-gb

Sizing

When ordering your ring if you don’t know your size please select ‘Send me a Ring Sizer’, so we can send you a ring sizer and guide to sizing free of charge. One sizer per order, if you cancel your order before confirming your size, we will deduct £5 from your refund.

Resizing

If you have ordered the incorrect size, we offer a ring resizing service. Purchase ring resizing and we will get in touch with all the details needed.

If you have a ring made by another maker please email sales@hellcatjewellery.com with the subject RING RESIZE and photos for a quote.

For any additional queries or repairs at sales@hellcatjewellery.com

US RING SIZE TO UK RING SIZE


If you know your size in an international scale please use the table below to convert your US or EU ring size to UK to order.

UK SIZE APPROX US SIZE APPROX EU SIZE
C 1 3/4 40 1/2
D 2 1/4 41 1/2
E 2 3/4 42 3/4
F 3 1/4 44 1/2
G 3 3/4 45 1/2
H 4 1/4 46 1/2
I 4 3/4 47 3/4
J 5 1/4 49 1/2
K 5 1/2 50 1/4
L 6 51 1/2
M 6 1/2 52 1/2
N 7 54
O 7 1/2 55 1/4
P 8 56 1/4
Q 8 1/2 57 1/2
R 8 3/4 58 1/2
S 9 1/2 60 1/4
T 9 3/4 61 1/2
U 10 1/4 62 1/2
V 10 3/4 63 3/4
W 11 1/4 65 1/4
X 11 3/4 66 1/4
Y 12 1/4 67 1/2
Z 12 3/4 68 3/4

Your Cart

Your cart is currently empty.
Click here to continue shopping.
Thanks for contacting us! We'll get back to you shortly. Thanks for subscribing Thanks! We will notify you when it becomes available! The max number of items have already been added There is only one item left to add to the cart There are only [num_items] items left to add to the cart